ArcaMax

Q: My family of four flew from Toronto to Marrakech, Morocco, on tickets that were booked directly with Delta Air Lines. The first leg was on KLM, and the connection was on Transavia. When we landed in Amsterdam, Transavia couldn't find our reservation at first. After two hours of back and forth, a representative said that our tickets weren't ...Read more

Mansour Abado books a ticket for his father from Beirut to Austin, Texas, through Expedia. But there's a problem: The flight doesn't exist. Why can't he get a refund for the bogus ticket?

Q: I booked a flight for my father on Expedia, but when he went to the airport, there was no such flight. The reservation was from Beirut to Frankfurt, ...Read more

Gary Mullen-Schultz thought he was getting a reliable rental when he picked up a vehicle from Avis in Sacramento, California. Instead, he got something else -- a vehicle that reeked of marijuana. Now Avis wants him to pay $250 to get rid of the smell. Can it do this?

Q: I recently rented a car from Avis at Sacramento International Airport. A ...Read more